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Warranty Policy

Exokinetics proudly manufactures the Zeen with a commitment to high quality construction and excellent customer support. Our customer service team is dedicated to helping you understand and enjoy your Zeen. This commitment is represented in our Zeen warranty, as detailed below:

The Zeen frame and structural metal components are warrantied for a 2-year period, starting on the date we ship the device to you. We guarantee against structural deformities or manufacturing defects under normal use during this time-period. All non-structural parts will be covered under normal use for a period of 6-months from the date we ship the Zeen out of our factory, including: tires, brakes, cables, springs, seat, backrest, and plastic components.

Our warranty does not cover negligence, abuse, misuse, non-factory modifications or use of the Zeen other than in accordance with our written and video instructions. The warranty is only valid if your Zeen is registered with Exokinetics within 30 days from date of receipt.

Please fill out and return the Zeen product registration card provided immediately upon receiving product. This warranty is non-transferable and only valid for the original purchaser, or gift recipient who receives a Zeen promptly after original purchase.

The warranty excludes damage to the Zeen (or parts thereof) as a result of:
1) Faulty adjustments.
2) Damage resulting from failure to replace parts subject to wear.
3) UV and environmental influences such as normal weathering of paint, or other components.
4) Improper use, use inconsistent with our written and video instructions, or negligence.
5) Improper packaging for shipment – only ship in original Zeen packaging.

Warranty on component details: Exokinetics will determine, using reasonable judgment, whether defects are due to material or manufacturing defects during the warranty period and will repair, replace, or reimburse qualifying defects at its sole discretion.

If during a repair or return, Exokinetics requests components or a Zeen unit to be returned, Exokinetics will provide a Return Authorization number for the return shipment.

Transportation costs for all eligible repairs and replacements under this warranty will be covered by Exokinetics if they originate from within the United States and US territories. Eligible repairs and replacements must be shipped in the original Zeen packaging and per packaging methods provided by Exokinetics. Shipping methods will be determined solely by Exokinetics. If a particular component is eligible for warranty, and the original part is no longer available, Exokinetics will provide the closest available alternative. Please report all warranty claims to Exokinetics. Please contact our customer service team during normal business hours:

• Call 1-833-FOR-ZEEN (1-833-367-9336) Monday through Friday 9 AM–5:30 PM EST. If we are closed, you can leave a message, and someone will respond as soon as possible.
• Email us at

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